Managed Networks

“Our Managed Network service is your Server, Desktop and Network Support fully outsourced to RatwareUK. We provide you with a help desk, an onsite SLA and continuous cover for one pre-arranged, predictably fixed monthly fee”


4 Hour Response

We guarantee we will respond to every individual support request within 4 business hours.

Freephone Support

Use our freephone 0800 support number. If you have a problem or query, let us pick up the cost of your call.

Pro-active Monitoring

We use industry standard monitoring agents, which send real-time information about your server, desktops and network straight to our Help Desk.

1 Hour Response when Critical

We guarantee we will respond to your support request within 1 hour if it’s business critical.

Online Support Desk

We use award winning, industry standard helpdesk software to track all your organisation’s support requests.

Continuous Management

Continuous management of your active directory, print queues, backup, storage quotas, firewalls etc. We take on the day-to-day responsibilities, just like your in-house IT department.


Microsoft Servers and Domains do help to standardise the IT industry, but each of our client’s resources and requirements are different. We offer a no-obligation engagement process with all prospective clients in order to tailor make a support arrangement for you. For example, one of our clients has a 9am-5pm working day service level agreement with us. However, their company needs additional consultancy and continuous management, so we always have an engineer stationed at their site for one fixed day per week.

Typically, monthly support costs start at £125+VAT per server. For this introductory rate, there is a maximum of 15 users. Pro-active monitoring of servers is included. We can discuss increments of servers and users with you during our initial consultation. RatwareUK currently support networks up to 250 users.

We are sorry but we do not offer this service for client’s with less than 5 users. Please contact us for more details.