Pro-active Network Support
Benefits
- It could save you money on pay-as-you-go fees.
- It is cheaper than employing another member of staff, for instance, your company may be large enough to require frequent IT support but not large enough to justify the salary of a full-time IT manager/technician.
- You have the benefits of expert IT staff, always available, who know your systems.
- You have complete peace of mind.
What is Pro-active IT support?
Pro-active IT support is a service RatwareUK includes in most IT contracts. Pro-active support is invaluable on large, complex networks, as it enables our engineers to be instantly informed of faults before the user realises. Our engineers can then react to the problem and find a resolution, often before the user becomes affected.
How does Pro-active IT support work?
RatwareUK install customised monitoring software on your company's servers. The software monitors aspects such as:
- Backup Status
- Anti-Virus Update Status
- Internet Connectivity
- VPN Connectivity
- Disk & Raid Health
- Event Log Errors
- Print failures
- Windows Services... and dozens more
We can even provide reports on a daily, weekly or monthly basis.
Why do we like a Pro-active approach?
- It allows us to deliver a faster, smoother service.
- Faults get sent straight to our Blackberry Server.
- We can track software licences and network changes.
- It cuts our and the customer’s costs..
General Packages
Our Support is tailored to your company's needs. For more information and a no-obligation consultation, please contact us.
