Pro-active Support
What is Pro-active IT support?
Pro-active IT support is an extra service RatwareUK includes in most IT contracts. Pro-active support is invaluable on large, complex networks as it enables our engineers to be instantly informed of faults before the user realises. Our engineers can then react to the problem and find a resolution, often before the user becomes affected.
How does Pro-active IT work?
RatwareUK install customised monitoring software on your company's servers. The software monitors aspects such as:
- Backup Status
- Anti-Virus Update Status
- Internet Connectivity
- VPN Connectivity
- Disk & Raid Health
- Event Log Errors
- Print failures
- Windows Services...and dozens more
We can even provide reports on a daily, weekly or monthly basis.
Why do we like Pro-active?
- It allows us to deliver a faster, smoother service.
- Faults get sent straight to our Blackberry Server.
- We can track software licences and network changes.
- It cuts our and the customers costs.
For more information, please contact us.
