Contract Support
For an introduction to IT support & management click here.
Benefits
Contract support may be desirable for companies with 5 or more computers:
- It could save you money on pay-as-you-go fees.
- It is cheaper than employing another member of staff, for instance, your company may be large enough to require frequent IT support but not large enough to justify the salary of a full-time IT manager/technician.
- You have the benefits of expert IT staff, always available who know your systems.
- Complete peace of mind.
General Packages
Our Support is tailored to your company's needs. The following, however, indicates the general trend of packages we offer:
| Contract Feature | Standard | Premium | Premier |
|---|---|---|---|
| Annual health check visit (starting immediately). |  | | |
| Personal agent | | | |
| Server/Network Support | | | |
| Telephone Support | | | |
| Guaranteed 1 day on-site response time (1 Hour if business-critical). | | | |
| Dealing with Software Licensing (saves administration time). | | | |
| Monthly system health checks. (Helps catch potential issues before they arise). | | | |
| Proactive Monitoring and application of software updates. | | | |
| Website Support/Updating. | | ||
| Real-time monitoring of Server Systems (backup, print queues, disk failures etc.) | | ||
| | | |
For more information, please contact us
