Posted by Matt Buck on December 24th, 2008
Sorry I haven’t commented here much recently – been really busy managing a server migration and evolution. Just wanted to wish everyone who reads this, on behalf of the team, a very Merry Christmas and a wonderful New Year. May we all continue to grow and prosper in 2009!
For RatwareUK this has been a monumentous year and all indications are that 2009 will be even bigger. We are kicking off the New Year by providing all existing IT support customers with Pro-Active Monitoring free of charge! So watch this space.
If you require support whilst our offices are closed, please submit a ticket via our helpdesk.
Have a fantastic holiday.
Posted by Matt Buck on October 30th, 2008
RatwareUK have been busy this month completing many projects, one of which is SIMPLIFi. SIMPLIFi is a software project for Cognoscenti Compliance Limited (CCL) the major function of which is to provide companies with a tool to store applicable legislation and track their company’s compliance. The software project has been active for approximately 4 months – we’re now past the BETA stage and are extremely close to the final product.
The software project consists of a JAVA client and MySQL database. All aspects were designed and built by RatwareUK. The concept is that the product will run on a customer’s computer and constantly poll a database (kept current by CCL) for updates to legislation. The customer can choose from a complete list of environmental legislation and select which bits apply to their company, ask for guidance and store related documents – all on or offline. The JAVA product and web service is robust and it will be used by thousands of companies.
The customer’s accounts and access to legislation is controlled by one central database, designed and implemented by RatwareUK which is based on a secure dedicated server. Each time the customer connects with their software, a complete synchronisation takes place whereby their stored documents are backed up and relevant legislation is updated giving them the opportunity to track their compliance.
Cognoscenti are in the process of launching their website www.cognoscenti.biz where they’ll soon be showcasing and selling SIMPLIFi.
Posted by Matt Buck on September 19th, 2008
At RatwareUK every customer comes to us with a different set of problems. Every business is different, we know this. We’re different too. It would be easy to roll out a template that 75-90% fits their requirements, but we’re perfectionists. A solution that fits with the client’s business as well as creating new depth and scalability is what we’re after. This is why last week, when we were designing a wide area network, myself and a couple of engineers worked on a Saturday to discuss and configure the VPN and servers.
Free from the daily tasks of maintenance and programming, we set up a projector, meeting desk and proceeded to discuss and design a company’s network – literally – on the wall. We found this workshop approach was extremely productive. As engineers we were actively learning and implementing new skills and our combined rigour and ingenuity was poured into the new system. We then continued bench-testing the system and it was eventually deployed the following week. It was a complete success and the customer was provided with a system that worked precisely the way they wanted it to. You’d be surprised, but this sort of forward thinking is discouraged in some organisations. I certainly, would not work for any other company.
Posted by Matt Buck on July 22nd, 2008
Sorry I haven’t been here for some time – we’ve been really busy. Work has begun on the prestigious Cognoscenti Software Project and with it comes a large upgrade to our internal systems to web-manage software projects. This means, that software clients can log directly into our project management system, view milestones, roadmaps, tickets and wiki pages related to their project. This interface is secure and live 24/7 and also allows the user to view trial versions, submit and track bug tickets and generally keep involved through long spells of coding. I will include more details on the main site as soon as I’ve finished setting up permissions, but the benefits are as follows:
- Secure and round-the-clock access to our project management system.
- View project roadmap, timeline and source code in real time.
- Submit and track change requests and bug tickets.
- Set up email notification, so that changes are communicated directly to the client.
The new Project Management System has now replaced Mantis (the old bug tracking system). The new system is not intended to replace face-to-face discussion, but is intended as another level at which our customers can check on progress and keep involved in short to long-term software development projects.
The new system is based on an open-source implementation of Trac. I am really pleased with it so far and we’ve had extremely positive feedback from customers who have tried it out. I’m hoping that in the future, this will serve as another example of our innovative and forward thinking.
More news and an update will follow this week.
Posted by Matt Buck on June 26th, 2008
This week, the governing body for all the internet assigned names and numbers (ICANN) met to discuss a huge problem that faces the internet in the next decade – the provisioning of IP Addresses and Domain Names.
Whether it’s your mobile phone, internet gateway or website, all of these use an IP address. Plus, they have to be unique. Domain Names like www.ebay.com, which resolve to an IP address, also have to be unique. As you may imagine, companies have been buying up domain names constantly and with more and more consumer devices like MP3 players and phones connecting directly to the internet, the scope for unique IP addresses and domain names is now very small. The world is running out!
In order to combat this issue, ICANN is pushing for the complete implementation of IPv6 (providing approximately 3.403 × 1038 unique host addresses) and also custom TLDs (*.ebay, *.ibm etc.) The custom TLDs are especially interesting as not only will this allow companies to express their brand in a more creative way, but it will also free up a large amount of unique names and combinations which are currently not on the radar.
For more information visit the ICANN website.
Posted by Matt Buck on June 5th, 2008
Just thought I’d do a quick blog as it’s been a couple of weeks since we secured the new hosting deal with the data centre and things have worked out really well. Since closing the deal, we’ve deployed several Linux servers at the data centre, each hosting our clients special requirements such as online databases, high-dependency web applications and DNS.
The servers each run CentOS – one of my favorite Linux OSs for its stability and scalability. We’ve made sure each server has 4 processors (AMD Quadcore 9500), 2GB Ram minimum (plenty for Linux) and at least 2 hard drives configured in a mirrored Raid array. If one hard disk fails, the other can immediately take over and our Service Level Agreement with the data centre means that the failed drive will be replaced within 30 minutes. If both hard drives fail at once, which is highly unlikely – 0.0004%, all data is backed up every evening, and data periodically is uploaded to another RatwareUK secure server at a different geographic location. We’ve got eveything covered and we are passing on all the benefits to our customers!
The datacentre and RatwareUK co-manage the servers and have set up IP tables, anti-virus, ssh hardening and the centre runs daily security audits for us. The datacentre also offers excellent internet connectivity to our servers. They are now supplied by Tier-1 bandwidth providers and are just 1 hop away from 4,500+ networks. These new servers are fast and secure!
Finally, we have complete root access over the servers here in Wigan and have added them to our Pro-Active monitoring service. This means that, if the server stops responding, a service fails or there is a security alert – we’ll be advised within 60 seconds.
We are currently in the process of migrating data from our old hosting servers to the new ones. The new hosting servers are the pride of the company this month. At RatwareUK we like a good solution. For more information, please contact us.
Posted by Matt Buck on June 3rd, 2008
I’ve just come across a great new video from Microsoft which details the advantages of Windows Mobile deployment on Exchange. Check out Windows Mobile Video for more information!
If anybody needs any advise concerning Windows Mobile deployment at work, please do not hesitate to contact us.
Posted by Matt Buck on May 22nd, 2008
I was doing some research for a third party in relation to accounting software, when I came across this gem. It’s called LessAccounting and it’s a web based accounting package for small businesses. They’ve got a neat CSS website and the product looks packed with functionality such as :
Customer Relations Management
Reporting
Invoicing etc..
It supports multiple users and as it’s web based you can securely access it from any machine. Less Accounting also handles all the backups and support. I thought it was worth a mention when I saw it, as it appears to be a niche in a corner market. If you’re a small company who basically just invoice and account, this is definately a cheaper and more efficient alternative to Sage – that’s worth considering.
Posted by Matt Buck on May 14th, 2008
This week, several clients have contacted RatwareUK after purchasing a blackberry-style BT Broadband Anywhere bundle. See the following link BT Broadband Anywhere .
Many customers believe this is a plug and play solution that can be used at their business to give staff access to email whilst on the move. This is not the case. The product above is for home use only. It is linked to a residential BT Hub (which they provide) and it uses BT’s independent mail servers supplying a btconnect.com (or similar) email address. It will not link up to your company’s exampledomain.com or your company’s mail server.
To compound matters, BT are also accidentally sending out residentially configured phones to customers requesting them for business use!
In a nutshell: Rolling out compatible mobile devices which staff can use to access their company email is more complicated. Considering Windows Mobile devices specifically; if you have Microsoft Small Business Server, or Microsoft Exchange Server you have to complete the following steps:
- Purchase 1 or more Windows Mobile Devices with GPRS connectivity. (See BT Business Product as one example – there are many more).
- Install Exchange SP2
- Install ActiveSync 4.2 or higher
- Enable mobile services for users
- Configure your company’s firewall and web services
- Install a secure certificate on the device
- Configure Windows Small Business Server 2003 for MSFP
- Configure device synchronization
- Test the deployment
If anybody requires any assistance with remote working solutions, please do not hesitate to contact us. We’d be more than happy to advise. Remember, don’t just dive in on what looks like a good deal.
Hope this helps!
Matt
Posted by Matt Buck on May 8th, 2008
Recently, RatwareUK has recommended OpenOffice to some SMEs as an appropriate and a financially sound alternative to Microsoft Office.
OpenOffice is an open-source project, free of costly licensing, which looks and performs almost exactly like Microsoft Office. It’s compatible too. You can open Microsoft files and save Microsoft files seamlessly without requiring any Microsoft Office software.
One great thing about OpenOffice is its ability to generate high-quality PDF files from documents, spreadsheets and presentations. Microsoft Office falls short of this and you have to purchase bolt-on software from Adobe. Sending documents to clients as PDFs via email is a much better solution than using the Microsoft formats.
If you are still undecided, you can try OpenOffice yourself. You can download it, install it, keep it or delete it and the best part is – it won’t cost you a penny.
To find out who’s using OpenOffice and why, visit Open Office – Why?
To download OpenOffice for free visit Open Office – Download
If you have any queries about how OpenOffice can benefit your business, please do not hesitate to contact us.
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